Simons & Leoni Home Loans, LLC (“S&L,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and share information through simonsleoni.com and related inquiries and communications, including text messaging.
If you apply for or obtain a financial product or service, we provide any separate financial privacy notices required by applicable law. Those notices explain our handling of nonpublic personal financial information and any applicable sharing choices. This website policy supplements those notices and does not replace them or limit your legal rights. The mobile information and SMS protections below apply regardless of how we collect your phone number or messaging consent.
Information we collect
Information you provide may include your name, email address, telephone number, mailing address, mortgage interests, and information contained in your inquiries or communications with us. When you apply for a mortgage through our application systems, we may also collect identification, employment, income, asset, debt, property, and credit information necessary to evaluate and process your request.
Our website and its service providers may collect technical information such as IP address, browser and device information, pages viewed, referring pages, and the dates and times of visits. Cookies and similar technologies may collect information about website use. Technical information may be associated with other information where the technology and applicable law permit.
For text messaging, we collect your mobile number, messages exchanged with us, messaging preferences, and records of consent and opt-out requests. Consent records may include when and how you provided permission and the disclosures presented to you.
How we use information
We use information to respond to inquiries; provide requested mortgage services; evaluate and process applications; coordinate with parties involved in a mortgage transaction; communicate about appointments, documents, and loan status; operate and improve our website and services; maintain security; prevent fraud; and meet legal, regulatory, and recordkeeping obligations.
Your S&L loan originator may use information about your mortgage needs and loan history to identify a potential benefit from lower rates or refinancing and contact you individually, subject to applicable law, your communication preferences, and any required consent. This is S&L’s own outreach, not permission for another company to market to you. The Text messaging section explains the additional conditions for SMS outreach.
How we share information
We share personal information with the vendors, lenders, and other transaction participants needed to provide requested mortgage services and carry out our everyday business activities, as permitted by law. Depending on your transaction, these recipients may include lenders, investors, credit reporting agencies, appraisers, and title or settlement providers. We disclose information relevant to their role in evaluating, processing, funding, or completing your transaction.
We also use service providers to operate our website, application systems, communications, information security, and business operations. They may use information only to perform authorized services for us, subject to applicable confidentiality and use restrictions. We do not sell or rent your personal information, share it for joint marketing with other financial companies, or permit other companies to use it to market their own products or services to you. We may disclose information when required by law or legal process, to respond to authorized regulatory requests, or as otherwise permitted by law to prevent fraud or protect rights and security. These practices also apply to information we retain about former customers.
These general sharing provisions do not authorize disclosure of mobile information or SMS consent for third-party or affiliate marketing. The following section specifically governs mobile information and SMS opt-in data.
Mobile information and SMS privacy
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent with third parties or affiliates for marketing or promotional purposes. We do not transfer your messaging consent to another business for its own use.
All other sharing categories described in this policy exclude text messaging originator opt-in data and consent, except for providers that assist us in operating and delivering our messaging services on our behalf. We may provide those providers with information only as necessary for those services. They are not permitted to use that information for their own marketing or promotional purposes. We may also disclose information when legally required; this does not authorize marketing use or transfer of consent.
Text messaging
Our text messaging program supports customer service and mortgage communications, including responding to inquiries, coordinating appointments, requesting documents, and providing application and closing updates. With your prior express written consent to receive promotional texts from S&L, your loan originator may also contact you individually when mortgage rates decrease or when a refinancing or other mortgage opportunity may benefit you. These communications are sent on behalf of S&L. We do not send automated marketing text messages.
We obtain consent appropriate to the messages being sent. Consent to receive service-related texts does not constitute consent to receive promotional texts. Providing a phone number, submitting a general website inquiry, or acknowledging this privacy policy does not by itself constitute consent to promotional texts. Consent is voluntary and is not a condition of obtaining mortgage services.
Message frequency varies based on your inquiries, loan activity, and the communications you authorize. Message and data rates may apply.
Reply STOP to opt out of text messages at any time. You may also request an opt-out by emailing contact@simonsleoni.com or calling (813) 258-6767. We honor other reasonable methods of withdrawing consent as required by applicable law. After you opt out, you may receive a final confirmation text; we will not send further texts through this program unless you provide new consent.
Reply HELP for assistance, email contact@simonsleoni.com, or call (813) 258-6767. Carriers are not liable for delayed or undelivered messages. Please use the secure application or document delivery method provided by your loan originator for Social Security numbers, financial statements, and other sensitive documents instead of ordinary text messages.
Email preferences
If we send marketing emails, you may unsubscribe using the instructions in the email or by contacting contact@simonsleoni.com. We will honor requests within the time required by applicable law. Opting out of marketing emails does not prevent us from sending necessary non-marketing communications concerning an inquiry, application, transaction, or legal obligation. Email and SMS preferences are managed separately; tell us if you wish to stop both.
Cookies and similar technologies
Our website uses cookies and may use similar technologies to support functionality, understand website use, and support analytics or advertising features. Third-party providers may receive technical and usage information through these technologies, subject to applicable settings and law. These technologies do not authorize us to share your SMS consent for another company’s marketing.
You can manage cookies through your browser and any preference controls available on our website. Blocking some cookies may affect website functionality. Where required by law, we obtain consent before using nonessential technologies. Third-party services may provide additional choices under their own privacy policies.
Security and retention
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain information as needed for the purposes described in this policy and to satisfy applicable legal, regulatory, contractual, and recordkeeping requirements, resolve disputes, and maintain security. Consent and opt-out records may be retained to document your choices and prevent unwanted communications.
Your choices and privacy requests
You may contact us to ask questions about our privacy practices, update contact information, or exercise privacy rights available under applicable law. We may need to verify your identity before responding. Some information must be retained for legal or regulatory reasons, and some requests may be subject to exceptions. Any applicable financial-information sharing choices are explained in the financial privacy notice provided to you.
Children and external websites
Our website and mortgage services are intended for adults. We do not knowingly collect personal information through our website from children under 13. If you believe a child has provided information, contact us so we can investigate and take appropriate action.
Our website may link to external websites or services with their own privacy practices. Review their notices before providing information. Links to another site do not eliminate our responsibilities for information that we collect or disclose.
Changes to this policy
We may update this policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy here with an updated date and provide additional notice or obtain consent when required by applicable law.
Contact us
For privacy questions, requests, or complaints, contact Simons & Leoni Home Loans, LLC at contact@simonsleoni.com or (813) 258-6767, or write to 701 N. Westshore Blvd, Suite 284, Tampa, FL 33609. Please identify your request as a privacy matter so we can direct it to the appropriate person. Do not include sensitive financial information in an ordinary email.
Update
This Privacy Policy was last updated on: Thursday, October 29th, 2026.
Should we update, amend, or make any changes to our privacy policy, those changes will be posted here.
